The service industry is acting like a big player in the economy. For any service industry to achieve a competitive advantage and create the difference only quality service is the key. The Transportation sector is the renowned service sector for economic development. In the present situation good transportation forms good logistics services. Transportation constantly has a great impact on the development of economy, as the economy is ceaselessly getting reliant on the expanding capacity and the discernment of transport. With the facility and round the clock operation of big size wagons, larger train loads and closed-circuit rakes help all through day and night with a major focus on customer satisfaction. Railways have been most convenient to transport goods or cargos. Indian Railways is the backbone of the country for its unremarkable performance from the previous 151 years. IR having 114,520 kms of overall track with a route of 66,000 kms, and 7,600 various stations. IR helps the passengers in a best way, and hence there is a requirement to incorporate concern of passengers within the planning, processes and other operations which influence the services for passengers and the quality in a greatest manner. The study on the service quality address worries of passenger more viably, and comparable time. It additionally as well as productively observes the development and support of a decent service quality.
Impact of Indian Railway Service on Satisfaction of Passengers
2023-12-08
194648 byte
Aufsatz (Konferenz)
Elektronische Ressource
Englisch
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