Maintenance and repair as well as after-sales services are of increasing importance for positively impacting customer satisfaction. However, though highly established in production environments, literature is sparse on lean management applications in service environments. In this research, we aim to understand the status quo of lean management implementation in maintenance and repair-shops in the automotive industry. Based on a profound and systematic literature review and on a cross-case analysis of seven repair-shops - on the basis of document analysis, semi-structured expert interviews and on-site visits - we identify performance potentials and recommendations for industrial maintenance and repair practice.


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    Titel :

    Lean Maintenance and Repair Implementation - A Cross-Case Study of Seven Automotive Service Suppliers


    Beteiligte:

    Kongress:

    2020


    Erscheinungsdatum :

    2020


    Format / Umfang :

    10 pages


    Medientyp :

    Aufsatz (Zeitschrift) , Aufsatz (Konferenz)


    Format :

    Elektronische Ressource


    Sprache :

    Unbekannt





    Automotive maintenance and repair

    Sykes, G. | Engineering Index Backfile | 1938


    Automotive maintenance and repair

    Sykes, G. | Engineering Index Backfile | 1938


    Automotive maintenance and repair

    Sykes, G. | Engineering Index Backfile | 1938


    Automotive maintenance and repair

    Sykes, G. | Engineering Index Backfile | 1938