There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.


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    Titel :

    SHARED CHECKLISTS FOR ONBOARD ASSISTANT


    Beteiligte:
    WARREN CHRISTOPHER (Autor:in) / TONG MINJIE (Autor:in) / FOY THERESA (Autor:in) / SAMS ASHLEY (Autor:in) / PHAN SOLEIL (Autor:in) / MEYERHOLTZ LEAH (Autor:in) / SHUCKEROW DAVID J (Autor:in) / THENGVALL DANIEL PAUL (Autor:in) / LI QINGXUAN (Autor:in) / STURKOP STEVEN (Autor:in)

    Erscheinungsdatum :

    25.01.2024


    Medientyp :

    Patent


    Format :

    Elektronische Ressource


    Sprache :

    Englisch


    Klassifikation :

    IPC:    B60W CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION , Gemeinsame Steuerung oder Regelung von Fahrzeug-Unteraggregaten verschiedenen Typs oder verschiedener Funktion




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