An approach for improving performing customer related services for passengers during a trip is disclosed. Customer related services can include delivering meals and beverages to passengers. The approach leverages the use of an overhead robotic system that can identify appropriate movement path in the air (i.e., above passenger's head) so that other passengers are not disturbed by the service to the target passenger. Furthermore, the approach can calculate the current engagement level (i.e., request queue status) of the overhead robotic system and optimize the movement path of the robotic system to provide services to passengers in the shortest possible time. The approach can also perform other functions, such as, medical assistance to assist passengers during the trip.
PROVIDING AUTOMATED ASSISTANCE TO PASSENGERS DURING A TRIP
08.09.2022
Patent
Elektronische Ressource
Englisch
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