To quickly obtain elevator error information even when talking to an operator cannot be performed.SOLUTION: A response method performed by an automatic response system includes an identification information receiving step (S2) of receiving identification information for identifying an elevator from a user calling terminal, an error information acquisition step (S4) for acquiring error information associated with the received identification information from a storage device, and an information transmission step (S6) of transmitting, to the user calling terminal, voice data based on the acquired error information acquired when the error information has been acquired, and voice data including unoccurred information that no error event has occurred in a target elevator identified by the identification information received when the error information is not acquired.SELECTED DRAWING: Figure 7

    【課題】オペレータと通話できない場合でも、エレベータの不具合情報を迅速に得る。【解決手段】自動応答システムが実行する応答方法は、ユーザ通話端末からエレベータを識別する識別情報を受信する識別情報受信ステップ(S2)と、記憶装置から、受信した識別情報に対応付けられた不具合情報を取得する不具合情報取得ステップ(S4)と、不具合情報が取得されたときは当該取得された不具合情報に基づく音声データを、不具合情報が取得されないときは受信した識別情報で識別される対象エレベータに不具合事象が発生していない旨の未発生情報を含む音声データをユーザ通話端末に送信する情報送信ステップ(S6)とを含む。【選択図】図7


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    Titel :

    RESPONSE METHOD AND RESPONSE SYSTEM


    Weitere Titelangaben:

    応答方法および応答システム


    Beteiligte:

    Erscheinungsdatum :

    2021-08-10


    Medientyp :

    Patent


    Format :

    Elektronische Ressource


    Sprache :

    Japanisch


    Klassifikation :

    IPC:    H04M TELEPHONIC COMMUNICATION , Fernsprechverkehr / B66B Aufzüge , ELEVATORS / G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES



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