PROBLEM TO BE SOLVED: To notify a worker at a site of an optimal support candidate for coping with a failure by automatic extraction.SOLUTION: A failure handling support server: selects a worker as a support candidate who have ever coped with identical or similar failure cases of models identical with or similar to that of an elevator written in a support request based on the support request including the model of the elevator and information of its failure state that is transmitted from a portable terminal carried by a worker at a site who is coping with the failure of the elevator, models of elevators which have been subjected to failure recovery in the past and information about their failure states that are stored in a failure handling support database, and information related to workers who have ever coped with failures in the past; and transmits support candidate information related to the support candidate to the portable terminal carried by the worker at the site.SELECTED DRAWING: Figure 1
【課題】故障対応に最適な支援候補者を自動的に抽出して、現地の作業者に通知できるようにする。【解決手段】昇降機の故障対応を行う現地作業者が所持する携帯端末から送信された、昇降機の機種及びその故障状態の情報を含む支援依頼と、故障対応支援データベースに格納された、過去に故障対応が行われた昇降機の機種及びその故障状態の情報、並びに、過去に故障対応を行った作業者に関する情報に基づいて、支援依頼に記載された昇降機の機種と同一又は類似の機種における同一又は類似の故障事例の故障対応を行った経験のある作業者を、支援候補者として選定して、支援候補者に関する支援候補者情報を、現地作業者が所持する携帯端末に送信する。【選択図】図1
FAILURE HANDLING SUPPORT SERVER AND FAILURE HANDLING SUPPORT METHOD
故障対応支援サーバー及び故障対応支援方法
28.06.2018
Patent
Elektronische Ressource
Japanisch
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