Since the post-Second World War era, total quality management (TQM) has spread throughout corporations, including research and development. The first step in developing a total quality system in research and development is identification of the customer. Identifies who the customers are and defines the relationship between marketing and research and development within a TQM environment. Posits that the amount of attention focused on the customer often correlates directly with the success of an end-product sell-through. Highlights the importance of continuous improvement in the research and product development cycle.
New developments in improving quality management in research and development
Aircraft Engineering and Aerospace Technology ; 69 , 1 ; 26-30
1997-02-01
5 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
New developments in improving quality management in research and development
Online Contents | 1997
|New developments in improving quality management in research and development
British Library Online Contents | 1997
|Research and Development: Robot developments
Online Contents | 1994
Quality Management: Hong Kong industry developments
British Library Online Contents | 1994
Technical report:new developments on Total Quality Management
Kraftfahrwesen | 1995
|