Abstract This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking ‘emotional labor’. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.
Highlights ► This study looks at flight attendants' job stress and investigates the relationships between job stress, its antecedents and its consequences. ► Results show that both antecedents, i.e. work-to-family conflict and familty-to-work conflict can induce job stress. ► Results show that job stress can influence turnover intention mediated by job satisfaction and organizational commitment.
The antecedents and consequences of job stress of flight attendants – Evidence from Taiwan
Journal of Air Transport Management ; 17 , 4 ; 253-255
2011-01-01
3 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
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