Abstract The study investigates why passengers choose a particular airline when travelling on a long-haul low cost carriers focusing on Asia and Oceania. A survey of Jetstar and AirAsia X passengers finds that assurance is the most important factor when choosing long-haul low cost carriers, followed by two other important factors-airfare and reliability. These results suggest that there are no significant differences regarding service quality between Jetstar Airways and AirAsia X.

    Highlights ► Airfare is not the most important factor for passengers in choosing between Jetstar and AirAsia X long-haul LCCs. ► Assurance is the most important factor for passengers to choose long-haul LCCs. ► Australian passengers prefer Jetstar and Asia passengers prefer AirAsia X.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Service quality of low-cost long-haul airlines – The case of Jetstar Airways and AirAsia X


    Beteiligte:
    Jiang, Hongwei (Autor:in)

    Erschienen in:

    Erscheinungsdatum :

    2012-01-01


    Format / Umfang :

    5 pages




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch