AbstractA methodology for developing level of service (LOS) standards at airport passenger terminals based on user perceptions is developed. The underlying concept is the derivation of quantitative values for passenger perceptions of service based on airport surveys. The check-in counter component is evaluated considering factors that have a bearing on the user perceptions of LOS: processing time, waiting time, and space available per person. The study uses data obtained from a passenger survey conducted at São Paulo/Guarulhos International Airport, Brazil. The results indicate that we can derive quantitative perception scales from qualitative survey data. Finally, a multi-attribute analysis is done to obtain a composite evaluation of LOS at the check-in counter as a function of the waiting time, processing time, and space available.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Development of level of service standards for airport facilities: Application to São Paulo International Airport


    Beteiligte:

    Erschienen in:

    Erscheinungsdatum :

    2006-01-01


    Format / Umfang :

    7 pages




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch





    Development of level of service standards for airport check-in facilities

    Anderson Ribeiro Correia / S. C. Wirasinghe | DOAJ | 2005

    Freier Zugriff

    Development of level of service standards for airport check-in facilities

    Anderson Ribeiro Correia / S. C. Wirasinghe | DOAJ | 2009

    Freier Zugriff

    Airport facilities at the Viru Viru international Airport

    Chaki, E. / Mori, K. / Takahashi, M. | Tema Archiv | 1984


    Inchon International Airport Transportation Center Links Off-Airport Sites to On-Airport Facilities

    San Filippo, W. K. / American Society of Civil Engineers; Urban Transportation Division; Committee on Automated People Movers | British Library Conference Proceedings | 1998