Highlights Informal transport represents the predominant type of transport available for urban-rural connectivity in many regions of the developing world. Place of residence affects the perception of service quality, as rural users are less unsatisfied than urban residents. Despite a certain acceptance of the problems, users are aware of the need for adequate vehicles and regularity of schedules. To overcome the problems, guidelines are proposed for economically viable regulations both for suppliers and users but ensuring adequate quality, safety and comfort.
Abstract In many parts of the developing world, informal rural transport, although precarious, is the only type of transport available for urban–rural connectivity. In this context, this article aims to evaluate the level of user satisfaction, as well as to understand their main difficulties and how to improve this kind of transportation. To do that, a research was conducted among transport users, seeking to perform quantitative and qualitative analyses. Adult women represent the majority of users, but, despite the female predominance, satisfaction assessment does not depend on gender. On the other hand, the place of residence affects the perception of service quality, as rural users – perhaps more resilient – are less unsatisfied than urban residents. 78% of respondents use Toyota vans modified for passenger transportation, which they evaluate poorly. 15% use motorcycle taxi and are more satisfied, due to its adequacy in meeting individual demands. Delays and slow travel represent the main problems reported. It was also evidenced that pricing, although not regulated, was the better evaluated criterion. As a conclusion, it is proposed the development of regulation guidelines for operational purposes.
Informal rural transport in a typical minor municipality in northeastern Brazil: Evaluation and regulation proposals
2020-05-12
9 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
Coordinated transportation in municipality of Sao Paulo, Brazil
Engineering Index Backfile | 1946
|Supply and pricing strategies of informal rural transport providers
Online Contents | 2014
|Supply and pricing strategies of informal rural transport providers
Elsevier | 2014
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