This study examines predictors of railway commuters' changes to departure time choice. Specifically, we sought to understand the impact of pre-departure information about in-carriage crowding on train choice behavior. We present the results of an online experiment, multiple-choice task, and a survey of UK rail commuters who regularly travel on crowded trains. Our findings show that most respondents are highly sensitive to crowding on trains. That notwithstanding, we identify a group of commuters who are free from constraints but do not use their flexibility to switch. This finding leads us to suggest further research into the decision-making processes of this specific sub-group of passengers to maximize the potential of personalized real-time and predictive provision of crowdedness information. Our study contributes insights relevant to practitioners grappling with innovative information provision to encourage operationally desirable behavior change among regular commuters.
Would you switch? Understanding intra-peak demand shifting among rail commuters
2023
Aufsatz (Zeitschrift)
Elektronische Ressource
Unbekannt
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