“Gathering and classification of electronic documents in feedback from clients company monitoring system” is a part of all monitoring system. This part of monitoring system will help companies for effective clients feedback analization. This we can do, by adapting some effective algorithm, to one common system. In this, feedback of companies clients monitoring system, model used algorithm, we can handle e-documents in classical or automatical way and clasify them into predifined categories. Created model has to increase companies improvement and speed up reaction time to errors messages. Main system possibilities ant advantages: • Rather simple system control; • Adapted 2 algorithm for gather e-documents; • For documents clasification adapted keywords weight algorithm. In the first section of this paper, raised companies clients feedback gathering ant clasification problems. Review main advantages and disadvantages of existing monitoring systems. In the second section of this paper, offer solutions for companies monitoring system. Introduced with monitoring system model, user interfase and database schemes. In the third section of this paper, described all experiments and conclusions.
Elektroninių dokumentų surinkimas ir klasifikavimas įmonės klientų atsiliepimų monitoringo sistemoje ; Gathering and classification of electronic documents in feedback from clients company monitoring system
2008-06-02
Hochschulschrift
Elektronische Ressource
Lithuanian , Englisch
DDC: | 629 |
BASE | 2008
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