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    Titel :

    The Motorist as a Customer: Making Customer Satisfaction Important in Operating a Major Tollway



    Kongress:

    International symposium; 1st, Transportation and development innovative best practices ; 2008 ; Beijing



    Erscheinungsdatum :

    2008-01-01


    Format / Umfang :

    6 pages


    Anmerkungen:

    Includes bibliographical references and indexes



    Medientyp :

    Aufsatz (Konferenz)


    Format :

    Print


    Sprache :

    Englisch




    The Motorist as a Customer: Making Customer Satisfaction Important in Operating a Major Tollway

    Prevedouros, Panos / Halkias, Bill / Mandalozis, Dimitrios et al. | ASCE | 2008


    Illinois Tollway

    Bauch, Jr., W.F. | Engineering Index Backfile | 1960


    Customer satisfaction

    Emerald Group Publishing | 1998


    Is Customer Satisfaction Really Reflected in Traditional Customer Satisfaction Measures?

    McNeil, R. / Carpenter, M. / ESOMAR | British Library Conference Proceedings | 1994


    Predicting Customer Octane Satisfaction

    Jones, E. R. / Ingamells, J. C. | SAE Technical Papers | 1981