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The New Workplace: Self-Directed Work Teams - A Case Study
How to Develop Professional Careers in Tourism Instead of Dead-End Jobs
Do Business Systems and Management Styles Travel As Well As People?
English language Proficiency Standards in the Indonesian Hotel and Tourism Industry
Continuous Communication in a Multi-Cultural Environment
Tourism Training Australia: The National Competency Standards
Working Together in Multi-Cultural Organizations: A Trainer's Perspective
Liberated Leadership: Crossing Traditional Corporate Boundaries Using Networks
Protech: An Innovative System for Standards and Certification Linkage, Management and Delivery
Front Line Customer Service Strategies: An International Success Story
Vocational and Academic Education: Bridging the Gap in Tourism and Hospitality Education
Total Quality Management and the Power of Empowerment
Wanted: 122 Million Skilled Workers
Who Can Afford Not to Invest in Their People?
Employee Recognition and Orientation: Steps to Develop Effective Programs
Implications of the Hospitality Industry in 2004
Empowerment Strategies Amongst Sydney Hotels: Employee Motivation and Participation
Tourism Training at Rajamangala Institute of Technology: A Canada-Thailand Joint Project
A Possible Model for Training in the People's Republic of China Hotel
Who Gets Work in Tourism? A New Study on Canada's Tourism Employment
ITT Sheraton-Pacific Division: A Case Study of Best Practices
Preparing for the 2000 Olympics: Tourism and Hospitality Requirements
The Use of Local and Expatriate Managers in Hong Kong Hotels
Aboriginal Tourism: Human Resource Development Initiatives
Implications of Education and Training in 2004
Tapping into New Sources of Labour: New Zealand A. Simpler Place in Time
Keeping Up With the New Tourism Workplace
The PATA Korea Skills Program: A Case Study in Gearing Up for Growth