21–25 von 25 Ergebnissen
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    ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES

    Freier Zugriff
    Joanna HAWLENA | DOAJ | 2019
    Schlagwörter: servqual method

    Evaluating the Service Quality of the First Bus Rapid Transit Corridor in Hanoi City and Policy Implications

    Nguyen, Minh Hieu | Springer Verlag | 2020
    Schlagwörter: Servqual method

    An Explorative Study to Public Rental Housing’s Tenants Using Importance Performance Analysis

    Kumala, Indira Surya / Rachmawati, Farida | Springer Verlag | 2022
    Schlagwörter: Servqual

    Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study

    Freier Zugriff
    Hamidreza Salmani Mojaveri / Amir Khorasani / Khosro Ahmadvand | DOAJ | 2019
    Schlagwörter: Quality of Service, Servqual Model, Flight attendant, Airline Industry, Iran Air

    How Airline Service Quality (AIRQUAL) Affects Customer Decision Making in Airline Choices—A Conceptual Paper

    Badrillah, Muhammad Izwan Mohd / Shuib, Adibah / Nasir, Shahrin | Springer Verlag | 2022
    Schlagwörter: Service Quality (SERVQUAL)