1–20 von 22 Ergebnissen
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    Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

    Pakdil, Fatma / Aydın, Özlem | Elsevier | 2007
    Schlagwörter: SERVQUAL

    Service quality gaps of business customers in the shipping industry

    Chen, Kee-Kuo / Chang, Ching-Ter / Lai, Cheng-Sheng | Elsevier | 2008
    Schlagwörter: SERVQUAL

    A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality

    Liou, James J.H. / Tsai, Chieh-Yuan / Lin, Rong-Ho et al. | Elsevier | 2010
    Schlagwörter: SERVQUAL

    THE MEASUREMENT OF SERVICE QUALITY WITH SERVQUAL FOR DIFFERENT DOMESTIC AIRLINE FIRMS IN TURKEY

    Freier Zugriff
    Kenan Aydin / Seda Yildirim | DOAJ | 2012
    Schlagwörter: SERVQUAL

    Handling stakeholder uncertain judgments in strategic transport service analyses

    Lupo, Toni | Elsevier | 2013
    Schlagwörter: ServQual model

    A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model

    Basfirinci, Cigdem / Mitra, Amitava | Elsevier | 2014
    Schlagwörter: Servqual

    A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey

    Celik, Erkan / Aydin, Nezir / Gumus, Alev Taskin | Elsevier | 2014
    Schlagwörter: SERVQUAL

    Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites

    Elkhani, Naeimeh / Soltani, Sheida / Jamshidi, Mir Hadi Moazen | Elsevier | 2014
    Schlagwörter: E-SERVQUAL

    Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety

    Jeeradist, Thongchai / Thawesaengskulthai, Natcha / Sangsuwan, Thanawan | Elsevier | 2016
    Schlagwörter: SERVQUAL

    A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality

    Li, Wenhua / Yu, Suihuai / Pei, Huining et al. | Elsevier | 2017
    Schlagwörter: SERVQUAL

    Evaluation of Transport Processes Quality with Servqual and TUL Methods

    Freier Zugriff
    Sładkowski Aleksander / Cieśla Maria / Krupa Bartosz | DOAJ | 2018
    Schlagwörter: servqual method

    ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES

    Freier Zugriff
    Joanna HAWLENA | DOAJ | 2019
    Schlagwörter: servqual method

    Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study

    Freier Zugriff
    Hamidreza Salmani Mojaveri / Amir Khorasani / Khosro Ahmadvand | DOAJ | 2019
    Schlagwörter: Quality of Service, Servqual Model, Flight attendant, Airline Industry, Iran Air

    The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator

    Shah, Faisal Tehseen / Syed, Zaineb / Imam, Abeer et al. | Elsevier | 2020
    Schlagwörter: SERVQUAL

    A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP

    Büyüközkan, Gülçin / Havle, Celal Alpay / Feyzioğlu, Orhan | Elsevier | 2020
    Schlagwörter: SERVQUAL

    Identification of sectoral logistics service quality gaps by applying SERVQUAL method

    Freier Zugriff
    Ieva Meidutė-Kavaliauskienė / Virgilija Vasilienė-Vasiliauskienė / Aidas Vasilis Vasiliauskas | DOAJ | 2020
    Schlagwörter: SERVQUAL

    Research in logistics service quality: a systematic literature review

    Freier Zugriff
    Milorad Kilibarda / Milan Andrejić / Vlado Popović | DOAJ | 2020
    Schlagwörter: SERVQUAL

    THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW

    Freier Zugriff
    Simon NAGY / Csaba CSISZÁR | DOAJ | 2020
    Schlagwörter: servqual

    A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions

    Yalcin Kavus, Bahar / Gulum Tas, Pelin / Ayyildiz, Ertugrul et al. | Elsevier | 2021
    Schlagwörter: SERVQUAL