Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores
Service quality gaps of business customers in the shipping industry
A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality
THE MEASUREMENT OF SERVICE QUALITY WITH SERVQUAL FOR DIFFERENT DOMESTIC AIRLINE FIRMS IN TURKEY
Handling stakeholder uncertain judgments in strategic transport service analyses
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Evaluation of Transport Processes Quality with Servqual and TUL Methods
ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES
Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study
Identification of sectoral logistics service quality gaps by applying SERVQUAL method
Research in logistics service quality: a systematic literature review
THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW