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1–20 von 962 Ergebnissen
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    Port service chains and port performance evaluation

    Talley, Wayne K. / Ng, ManWo / Marsillac, Erika | Elsevier | 2014
    Schlagwörter: Service chain , Service provider , Service quality

    Measuring airport service quality: A multidimensional approach

    Bezerra, George Christian Linhares / Gomes, Carlos F. | Elsevier | 2016
    Schlagwörter: Airport service quality , Service quality measurement , Service quality multidimensionality

    The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport

    Bezerra, George C.L. / Gomes, Carlos F. | Elsevier | 2015
    Schlagwörter: Airport service quality , Service quality dimensions

    Perceptions of premium service and superiority: Why do customers pay more for high-value-added domestic airline services in Japan?

    Osaki, Takanori / Kubota, Yukihiko | Elsevier | 2016
    Schlagwörter: Service marketing , Service quality , Premium airline service

    Customer perspective on overbooking: The failure of customers to enjoy their reserved services, accidental or intended?

    Guo, Xiaolong / Dong, Yufeng / Ling, Liuyi | Elsevier | 2016
    Schlagwörter: Denied service , Service provider

    Service design under asymmetric service provider competition: Applications of AI services

    Yu, Shiqiang / Guo, Chunxiang | Elsevier | 2024
    Schlagwörter: Service design , Service competition , Service supply chain

    The impact of causal attributions on customer satisfaction and switching intention: Empirical evidence from the airline industry

    Nikbin, Davoud / Ismail, Ishak / Marimuthu, Malliga | Elsevier | 2012
    Schlagwörter: Air service failure , Air service recovery , Service failure attributions

    Service trip generation modeling in urban areas

    Gonzalez-Calderon, Carlos A. / Moreno-Palacio, Diana Patricia / Posada-Henao, John Jairo et al. | Elsevier | 2022
    Schlagwörter: Freight and service activity , Service trip production , Service trip attraction , Service trip generation modeling

    Exploring alternative service schemes for busy transit corridors

    Gu, Weihua / Amini, Zahra / Cassidy, Michael J. | Elsevier | 2016
    Schlagwörter: Skip-stop service , Express service

    Greening propensity and performance implications for logistics service providers

    Venus Lun, Y.H. / Lai, Kee-hung / Wong, Christina W.Y. et al. | Elsevier | 2014
    Schlagwörter: Service capability , Logistics service providers

    Modelling the impact of causal and non-causal factors on disruption duration for Toronto’s subway system: An exploratory investigation using hazard modelling

    M.Eng. Louie, Jacob / Ph.D., P.Eng. Shalaby, Amer / Ph.D., P.Eng Habib, Khandker Nurul | Elsevier | 2016
    Schlagwörter: Service delay , Service disruption

    Effect of airline choice and temporality on flight delays

    Arora, Swapan Deep / Mathur, Sameer | Elsevier | 2020
    Schlagwörter: Service failure , Service recovery

    Perceived service quality in bus transit service: A structural equation approach

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2013
    Schlagwörter: Bus transit service , Overall Service Quality

    Service charge and capacity selection of an inland river port with location-dependent shipping cost and service congestion

    Tan, Zhijia / Li, Wan / Zhang, Xiaoning et al. | Elsevier | 2015
    Schlagwörter: Port service charge , Service congestion

    Public service obligations for air transport in the United States and Europe: Connectivity effects and value for money

    Wittman, Michael D. / Allroggen, Florian / Malina, Robert | Elsevier | 2016
    Schlagwörter: Public service obligations , Essential Air Service , Small community air service

    An analysis of the relationship between service failure, service recovery and loyalty for Low Cost Carrier travelers

    Chou, Pin-Fenn | Elsevier | 2015
    Schlagwörter: Service failure , Service recovery

    A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality

    Li, Wenhua / Yu, Suihuai / Pei, Huining et al. | Elsevier | 2017
    Schlagwörter: In-flight service , Service quality

    Analysis of an idealized system of demand adaptive paired-line hybrid transit

    Chen, Peng Will / Nie, Yu Marco | Elsevier | 2017
    Schlagwörter: Demand adaptive service , Fixed-route service

    A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality

    Liou, James J.H. / Tsai, Chieh-Yuan / Lin, Rong-Ho et al. | Elsevier | 2010
    Schlagwörter: Service quality , Airline service

    Waiting time and headway modeling considering unreliability in transit service

    Ansari Esfeh, Mohammad / Saidi, Saeid / Wirasinghe, S.C. et al. | Elsevier | 2021
    Schlagwörter: Service irregularity , Service reliability , Demand-responsive service