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Beyond the friendly skies: an integrative framework for managing the air travel experience
AI-based chatbots in customer service and their effects on user compliance
Customer service in the aviation industry – An exploratory analysis of UAE airports
21st century airlines : connecting the dots
Method for quantitative valuation of road freight transport telematic services
LOGISTICS CUSTOMER SERVICE ON THE EXAPLE OF LOGISTIC’S OPERATOR
Improving US airport taxicab services through governance arrangements
Impacts of decarbonization on the automotive after sales sector: A review of evidence
Idaho Transportation Department, Division of Motor Vehicles – 2015 Customer Satisfaction Survey
Twenty years of service quality performance in the US airline industry
Service stations for ships and repair facilities at shipbuilding-yards
How the Defense Logistics Agency Can Help Customers Go Green
A Brief Analysis of Logistics Customer Service Management
Immunizing with information – Inoculation messages against conversational agents’ response failures