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1–12 von 12 Ergebnissen
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    Perceived service quality in bus transit service: A structural equation approach

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2013
    Schlagwörter: Bus transit service , Overall Service Quality

    Index numbers for monitoring transit service quality

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2015
    Schlagwörter: Service quality

    Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2015
    Schlagwörter: transit service quality

      Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

      de Oña, Juan | Online Contents | 2015
      Schlagwörter: transit service quality

    Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2016
    Schlagwörter: Service quality

    Extraction of attribute importance from satisfaction surveys with data mining techniques: a comparison between neural networks and decision trees

    de Oña, Juan / de Oña, Rocío / Garrido, Concepción | Taylor & Francis Verlag | 2017
    Schlagwörter: Service quality

    The role of involvement in regards to public transit riders' perceptions of the service

    Machado-León, José Luis / de Oña, Rocío / de Oña, Juan | Elsevier | 2016
    Schlagwörter: Service quality

    How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison

    de Oña, Juan / Estévez, Esperanza / de Oña, Rocío | Elsevier | 2021
    Schlagwörter: Service quality

    Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn

    de Oña, Rocío / de Abreu e Silva, Joao / Muñoz-Monge, Christian et al. | Taylor & Francis Verlag | 2018
    Schlagwörter: service quality

    Understanding the mediator role of satisfaction in public transport: A cross-country analysis

    de Oña, Juan | Elsevier | 2020
    Schlagwörter: Quality of service

    Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

    de Oña, Juan / de Oña, Rocío / López, Griselda | Online Contents | 2015
    Schlagwörter: Service quality

      Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

      de Oña, Juan / de Oña, Rocío / López, Griselda | Online Contents | 2015
      Schlagwörter: Service quality

    Analysis of transit quality of service through segmentation and classification tree techniques

    de Oña, Rocio / de Oña, Juan | Taylor & Francis Verlag | 2015
    Schlagwörter: service quality

    Finding service quality improvement opportunities across different typologies of public transit customers

    Machado, Jose Luis / de Oña, Rocio / Diez-Mesa, Francisco et al. | Taylor & Francis Verlag | 2018
    Schlagwörter: quality of service