AI-based chatbots in customer service and their effects on user compliance
Frontline robots in tourism and hospitality: service enhancement or cost reduction?
The impact of blockchain technology on business models – a taxonomy and archetypal patterns
Designing a multi-sided data platform: findings from the International Data Spaces case
The emergence of native multi-sided platforms and their influence on incumbents
Understanding token-based ecosystems – a taxonomy of blockchain-based business models of start-ups
Understanding the creation of trust in cryptocurrencies: the case of Bitcoin
On the stress potential of videoconferencing: definition and root causes of Zoom fatigue
The impact of artificial intelligence on event experiences: a scenario technique approach
All of me? Users’ preferences for privacy-preserving data markets and the importance of anonymity
An apple a day – how the platform economy impacts value creation in the healthcare market
The impact of transparency on mobile privacy decision making