Service quality gaps of business customers in the shipping industry
Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores
A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality
Identification of sectoral logistics service quality gaps by applying SERVQUAL method
THE MEASUREMENT OF SERVICE QUALITY WITH SERVQUAL FOR DIFFERENT DOMESTIC AIRLINE FIRMS IN TURKEY
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Handling stakeholder uncertain judgments in strategic transport service analyses
Evaluation of Transport Processes Quality with Servqual and TUL Methods
THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW
Research in logistics service quality: a systematic literature review