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1–20 von 51 Ergebnissen
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    An investigation of service quality, customer satisfaction and loyalty in China's airline market

    Jiang, Hongwei / Zhang, Yahua | Elsevier | 2016
    Schlagwörter: Customer loyalty

    Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services

    Chang, Yu-Wei / Chang, Yu-Hern | Elsevier | 2010
    Schlagwörter: Customer loyalty

    What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach

    Mikulić, Josip / Prebežac, Darko | Elsevier | 2010
    Schlagwörter: Customer loyalty

    The moderating role of service recovery on customer loyalty in the context of cruise passengers

    Chiou, Ming-Ren / Chao, Shih-Liang / Hsieh, Hsin-Yu | Taylor & Francis Verlag | 2021
    Schlagwörter: customer loyalty

    Customer perceptions of airline social responsibility and its effect on loyalty

    Chen, Fang-Yuan / Chang, Yu-Hern / Lin, Yi-Hsin | Elsevier | 2011
    Schlagwörter: Customer loyalty

    Airline loyalty determinants among business travelers: empirical evidence from Croatia

    Mikulić, Josip / Šerić, Maja / Matas Milković, Ljilja | Taylor & Francis Verlag | 2017
    Schlagwörter: customer loyalty

    How relationship marketing, switching costs, and service quality impact customer satisfaction and loyalty in Taiwan’s airfreight forwarding industry?

    Yang, Ching-Chiao / Chao, Ching-Cheng | Taylor & Francis Verlag | 2017
    Schlagwörter: customer loyalty

    Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

    Chou, Pin-Fenn / Lu, Chin-Shan / Chang, Yu-Hern | Taylor & Francis Verlag | 2014
    Schlagwörter: customer loyalty

    Do port security quality and service quality influence customer satisfaction and loyalty?

    Chang, Chia-Hsun / Thai, Vinh V. | Taylor & Francis Verlag | 2016
    Schlagwörter: customer loyalty

    Mediating effects of service recovery on liner shipping users

    Chao, Shih-Liang / Lin, Ru-Yan / Sun, Yu-Han | Elsevier | 2018
    Schlagwörter: Customer loyalty

    Corporate social responsibility and customer loyalty in intercity bus services

    Chang, Yu-Hern / Yeh, Chung-Hsing | Elsevier | 2017
    Schlagwörter: Customer loyalty

    Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers

    Freier Zugriff
    Frank, Darius-Aurel / Otterbring, Tobias | BASE | 2023
    Schlagwörter: customer loyalty

    Does airlines’ eco-friendliness matter? Customer satisfaction towards an environmentally responsible airline

    Baumeister, Stefan / Nyrhinen, Jussi / Kemppainen, Tiina et al. | Elsevier | 2022
    Schlagwörter: Customer loyalty

    Relational benefits, switching barriers and loyalty: A study of airline customers in Taiwan

    Chang, Yu-Hern / Chen, Fang-Yuan | Elsevier | 2006
    Schlagwörter: Customer loyalty

    The Straight Scoop on Value Drivers

    Miller, Warren D. | Wiley | 2012
    Schlagwörter: customer loyalty surveys

    First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders

    Ph.D. Park, Keunhyun / Farb, Anna / Ph.D. Chen, Shuolei | Elsevier | 2021
    Schlagwörter: Customer loyalty

    Research on Hainan East Ring Railway Passenger Market Segmentation Based on Customer Loyalty

    Jiang, Ya Nan / Zhao, Yu | Trans Tech Publications | 2014
    Schlagwörter: Customer Loyalty