Frontline robots in tourism and hospitality: service enhancement or cost reduction?
The impact of blockchain technology on business models – a taxonomy and archetypal patterns
AI-based chatbots in customer service and their effects on user compliance
Methodical Manual for a Set of Transport Regulations in Railway Passenger Transport
How affordances of chatbots cross the chasm between social and traditional enterprise systems
Smart mobility – an analysis of potential customers’ preference structures
Uncertainty kills the long tail: demand concentration in peer-to-peer marketplaces
A dynamic, network and resource-based approach to the sustainable business model