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    The Impact of Delays on Customers' Satisfaction: an Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport

    Freier Zugriff
    Marina Efthymiou / Eric Tchouamou Njoya / Pak Lam Lo et al. | DOAJ | 2019
    Increased congestion at hub airports affects on-time airline performance to the detriment of customer satisfaction and may have ...
    Schlagwörter: Airline , Hub airport