1–8 von 8 Ergebnissen
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    Identification of sectoral logistics service quality gaps by applying SERVQUAL method

    Freier Zugriff
    Ieva Meidutė-Kavaliauskienė / Virgilija Vasilienė-Vasiliauskienė / Aidas Vasilis Vasiliauskas | DOAJ | 2020
    Schlagwörter: SERVQUAL

    THE MEASUREMENT OF SERVICE QUALITY WITH SERVQUAL FOR DIFFERENT DOMESTIC AIRLINE FIRMS IN TURKEY

    Freier Zugriff
    Kenan Aydin / Seda Yildirim | DOAJ | 2012
    Schlagwörter: SERVQUAL

    Research in logistics service quality: a systematic literature review

    Freier Zugriff
    Milorad Kilibarda / Milan Andrejić / Vlado Popović | DOAJ | 2020
    Schlagwörter: SERVQUAL

    Evaluation of Transport Processes Quality with Servqual and TUL Methods

    Freier Zugriff
    Sładkowski Aleksander / Cieśla Maria / Krupa Bartosz | DOAJ | 2018
    Schlagwörter: servqual method

    THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW

    Freier Zugriff
    Simon NAGY / Csaba CSISZÁR | DOAJ | 2020
    Schlagwörter: servqual

    OPTIMIZING SERVICE QUALITY MANAGEMENT OF THE BUS RAPID TRANSPORT SYSTEM IN LAGOS USING THE MULTI-CRITERIA DECISION ANALYSIS

    Freier Zugriff
    Sulaimon Olanrewaju ADEBIYI / Oluwagbenga John AKINRINMADE / Bilqis Bolanle AMOLE | DOAJ | 2022
    Schlagwörter: servqual

    ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES

    Freier Zugriff
    Joanna HAWLENA | DOAJ | 2019
    Schlagwörter: servqual method

    Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study

    Freier Zugriff
    Hamidreza Salmani Mojaveri / Amir Khorasani / Khosro Ahmadvand | DOAJ | 2019
    Schlagwörter: Quality of Service, Servqual Model, Flight attendant, Airline Industry, Iran Air