Identification of sectoral logistics service quality gaps by applying SERVQUAL method
THE MEASUREMENT OF SERVICE QUALITY WITH SERVQUAL FOR DIFFERENT DOMESTIC AIRLINE FIRMS IN TURKEY
Research in logistics service quality: a systematic literature review
Evaluation of Transport Processes Quality with Servqual and TUL Methods
THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW
ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES
Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study