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    Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study

    Freier Zugriff
    Hamidreza Salmani Mojaveri / Amir Khorasani / Khosro Ahmadvand | DOAJ | 2019
    The investigation of customer`s viewpoints and utilizing their ideas and expectations in improving the quality of the products, has turned ...
    Schlagwörter: Quality of Service, Servqual Model, Flight attendant, Airline Industry, Iran Air , Management. Industrial management