Passengers’ perception and satisfaction have long been seen and used as important measures of transit service quality and attractiveness. This research tried to understand better transit passengers’ perception of the implementation of various improvement strategies in bus service over time. The study analyzed three surveys of bus user perceptions conducted over a period of 3 years. The study also used stop-level data collected from the Société de Transport de Montréal's automated vehicle location and automatic passenger count systems and bus schedules in Montreal, Canada, to measure the actual changes in service. Descriptive statistics and regression models were used for a better understanding of the differences between perceptions and reality. The implementation of various strategies had a limited impact on the short-term overestimation by users of their waiting time benefits, whereas the implementation had a long-term impact on their travel time overestimation. This study can be of interest to marketing and planning departments at transit agencies, because it provides them with new insights into passengers’ perception and satisfaction.


    Zugriff

    Download

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Transitory Optimism


    Untertitel :

    Changes in Passenger Perception Following Bus Service Improvement over Time


    Weitere Titelangaben:

    Transportation Research Record


    Beteiligte:


    Erscheinungsdatum :

    2014-01-01




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch




    Time for Optimism

    Emerald Group Publishing | 1961


    Far east optimism

    Yamaguchi,J. | Kraftfahrwesen | 2003


    Indian Optimism Shines Through

    Online Contents | 2011