This paper reviews the techniques used to conceptualise the processes in each control centre given that none of it exists today. These modeling techniques make it possible to understand the interaction between the operators and the proposed control and communications systems to enable decisions on staffing levels, ergonomics and other facilities to be assessed and determined. The approach adopted is in line with the modern concept of Business Process Reengineering. Normal and emergency operational considerations are also modeled to formulate an accurate representation of the working environment. Based heavily on the systematic methodology adopted by human factors experts, the method has proved very useful in completing the conceptual design for all the operations control centres in the new KCRC West Rail project.


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    Workplace analysis and business process re-engineering: railway control centres

    Chang, C. S. / Walecki, K. F. / Wessex Institute of Technology | British Library Conference Proceedings | 1998


    Business Reengineering

    Klotz, Ulrich | IuD Bahn | 1994