A study was conducted to identify customer requests of power window sound quality and the primary factors that contribute to customer perception and preference of power window sound. Sound samples recorded from current production vehicles were evaluated by a jury panel on perceived sound quality using a semantic differential scale. Forty-eight subjects participated in this study. Factor analysis results of the ratings found three factors: intensity, pitch variation and sharpness. Variables in the intensity factor correlated well to overall preference of the sound, while pitch variation and sharpness were secondary in contributing to the overall perception of power window sound quality. Further analysis correlated subjective preference ratings to phsychoacoustic measures to develop a rating index for window regulator sound quality assessment.


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    Titel :

    What really affect customer perception? - a window regulator sound quality example


    Weitere Titelangaben:

    Was die Empfindung des Kunden wirklich berührt - ein Beispiel für die Schallgüte eines Fensterhebers


    Beteiligte:
    Zhang, L. (Autor:in) / Vertiz, A. (Autor:in)


    Erscheinungsdatum :

    1997


    Format / Umfang :

    4 Seiten, 5 Bilder, 3 Tabellen, 8 Quellen




    Medientyp :

    Aufsatz (Konferenz)


    Format :

    Print


    Sprache :

    Englisch




    What Really Affect Customer Perception? - A Window Regulator Sound Quality Example

    Zhang, L. / Vertiz, A. / Society of Automotive Engineers | British Library Conference Proceedings | 1997


    What Really Affect Customer Perception? - A Window Regulator Sound Quality Example

    Vértiz, Alicia / Zhang, Lijian | SAE Technical Papers | 1997


    What does the customer really want?

    Braham,J. | Kraftfahrwesen | 1996


    INVESTIGATION OF CUSTOMER PERCEPTION OF VEHICLE DOOR CLOSING SOUND QUALITY

    Hara, Deniz / Yağcı, Ayhan / Gürarda, Arda et al. | BASE | 2017

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    Bumper on Striker: Improve Customer Perception Regarding Door Closing Sound Quality

    Rolim, Agostinho / Camargo, Filipe / Boczko, Marcelo et al. | SAE Technical Papers | 2017