When failures occur in the field, implied or written warranties generally require that the failed hardware be repaired or replaced, either fully or on a prorated basis. When a failure mode is determined, appropriate corrective action (CA) to prevent future failures should be taken. For the finanical success of a company, the CA must formally involve the budget administration organization. This paper presents an overview of the wellfounded Closed Loop Corrective Action, and then examines the innovation Full Cycle Corrective Action (FCCA) approach in light of improved aftermarket service FCCA allows sound financial adjustments when negotiating/pricing, funding, and budgeting for procurement, manufacturing, and quality assurance functions within most manufacturing concerns. FCCA is outlined and provides managers with potential tools for solving budgetary problems within their own work environments.
Full cycle corrective action (FCCA) for improved warranty service
Voll-Zyklen-Wartungsaktionen fuer einen verbesserten Garantie-Service
1983
4 Seiten, 6 Bilder
Aufsatz (Konferenz)
Englisch
SAE Technical Papers | 1974
|Online Contents | 2004
Busch launches ‘first of its kind’ warranty service
Online Contents | 2014
Online Contents | 2005
SAE Technical Papers | 1966
|