This study introduces the three-factor theory to identify a factor structure of tranist service. It classifies service attributes into basic, perfomance,and excitement factors according to their importance to overall satisfaction with transits then identifies improvement priorities. Using a 2013 survey of Bus, Bus Rapid Transit (BRT) and Van riders in Indore, India, this study intends to draw implications for transit planning by answering following questions: What service attributes are critical for customer satisfaction with BRT, Bus and Van?What attributes should be prioritized to improve satisfaction with existing transit services in Indore? Are the answers to the two questions consistent across the three types of transit? We found that across all three types of transit, comfort while riding and safety while waiting are two common basic factors and safety while riding is a common key performance factor. Furthermore, several Van atttributes require extensive improvements while BRT need the least improvements.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Exploring rider satisfaction with transit service in Indore, India: an application of the three-factor theory


    Beteiligte:
    Zhang, Chen (Autor:in) / Cao, Xinyu (Autor:in) / Nagpure, Ajay (Autor:in) / Agarwal, Siddharth (Autor:in)

    Erschienen in:

    Transportation Letters ; 11 , 8 ; 469-477


    Erscheinungsdatum :

    2019-09-03


    Format / Umfang :

    9 pages




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch




    Demographic Breakdown of Transit Rider Satisfaction

    Mers, Bianca / Watkins, Kari / Hunter, Michael | Transportation Research Record | 2023

    Freier Zugriff

    RIDER SATISFACTION SYSTEM

    CELLA CHARLES HOWARD | Europäisches Patentamt | 2021

    Freier Zugriff


    METHOD OF OPTIMIZING RIDER SATISFACTION

    CELLA CHARLES HOWARD | Europäisches Patentamt | 2020

    Freier Zugriff

    Method of optimizing rider satisfaction

    CELLA CHARLES HOWARD | Europäisches Patentamt | 2023

    Freier Zugriff