Abstract The paper describes the application of the QFD method, a technique used for the evaluation and proper realization of the different customer expectations, in the quality management of logistics systems. Both the theoretical basics of the method, as well as the main steps of its implementation are introduced. The implementation itself is presented with the help of a practical example that is strongly related to both the logistics and the automotive industries, as the latter especially relies on complex supply chains that require the extensive utilization of quality management tools. Besides the previous, the paper also provides an overview of all the possible areas of utilization for the QFD in the logistics industry. Therefore, the described method can have a great value from both the academic and the industrial perspectives.


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    Titel :

    Description of a Method for the Handling of Customer Needs in Logistics


    Beteiligte:


    Erscheinungsdatum :

    2017-01-01


    Format / Umfang :

    14 pages





    Medientyp :

    Aufsatz/Kapitel (Buch)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch




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