Quality of services play an important role for airlines to sustain their passenger experiences and increase passenger satisfactions. It is important to explore attributes and assessment of airline service quality. Focus-group meetings with air carriers and regulators were used for collecting primary data. The review of literature relevant were incorporated to strengthen the research results. Reliability, assurance, tangible, empathy, and responsiveness are suitable for monitoring the service level along the passenger journey. PDCA cycle would be integrated to improve the level of service.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Airline Service Quality Attributes


    Weitere Titelangaben:

    Sustainable aviat.


    Beteiligte:
    Karakoc, T. Hikmet (Herausgeber:in) / Atipan, Siripong (Herausgeber:in) / Dalkiran, Alper (Herausgeber:in) / Ercan, Ali Haydar (Herausgeber:in) / Kongsamutr, Navatasn (Herausgeber:in) / Sripawadkul, Vis (Herausgeber:in) / Sakburanapech, Araya (Autor:in) / Thongpa, Narinisara (Autor:in) / Otanalai, Prawit (Autor:in)

    Kongress:

    International Symposium On Sustainable Aviation ; 2021 November 25, 2021 - November 27, 2021



    Erscheinungsdatum :

    2023-09-30


    Format / Umfang :

    6 pages





    Medientyp :

    Aufsatz/Kapitel (Buch)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch





    Exploring passenger preferences in airline service attributes: A note

    Chen, Ching-Fu / Wu, Tsai-Fang | Elsevier | 2008


    Quality of service under airline deregulation

    Kearney, Terrence J. | TIBKAT | 1986


    Willingness to Pay for Airline Service Quality

    Martín, Juan Carlos | Online Contents | 2008


    Willingness to Pay for Airline Service Quality

    Carlos Martín, Juan / Román, Concepción / Espino, Raquel | Taylor & Francis Verlag | 2008