In the article, in accordance with the significantly increased requirements for ensuring the competitiveness and efficiency of airline management, taking into account the specifics of modern Russian air transport anti-crisis risk management, as well as in connection with the transition of many enterprises to process-oriented management, the problem of creating a measuring mechanism for quantitative assessment of the efficiency of business processes of airlines is considered. The authors substantiated the basic set of the system of performance indicators. Taking into account the stochastic nature of business processes, mathematical models are proposed for indicators of reliability, productivity and cost-effectiveness of a business process, as well as approaches to constructing an integral indicator of efficiency.
Efficiency Indicators of Airlines’ Business Processes
Lect.Notes Mechanical Engineering
Proceedings of 10th International Conference on Recent Advances in Civil Aviation ; Kapitel : 41 ; 455-464
2022-10-20
10 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
Enterprise management efficiency , Business processes , Business processes efficiency , Anti-crisis risk management , Reliability of a business process indicator , Productivity of a business process indicator , Cost-effectiveness of a business process indicator , Business process efficiency integral indicator Engineering , Aerospace Technology and Astronautics , Engine Technology , Engineering Thermodynamics, Heat and Mass Transfer
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