Urban Airport is a transportation infrastructure for electrically powered Vertical Take-Off and Landing (eVTOLs) aircrafts, or so-called flying cars. It is one of the emerging solutions for improving urban environments in terms of sustainability and traffic. This paper explores how adapting a human-centred design approach enhances passengers’ journey through the future Urban Airport. In order to deliver a user-friendly experience, accessibility, comfort and efficiency are vital. Understanding users’ journey throughout the Urban Airport will help us comprehend how the infrastructure should be designed for targeted user groups with different characteristics and expectations. This paper presents three user personas and associated storyboards to provide insights into the spectrum of goals, needs and frustrations of the Urban Airport potential users.
The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey
Lect. Notes in Networks, Syst.
International Conference on Human Interaction and Emerging Technologies ; 2021 ; Paris, France August 27, 2021 - August 29, 2021
Human Interaction, Emerging Technologies and Future Systems V ; Kapitel : 61 ; 483-490
2021-09-10
8 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
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