Abstract A rapid development of the transport infrastructure leads to ever-stringent quantitative and qualitative requirements set to transport systems. In the qualitative context, they boil down to the quality of service delivered by transport facilities to users of the toll collection system. That quality is determined by meeting defined timeframes. Hence, it caters for user expectations that the toll collection service on highways meets certain standards. This paper discusses the concept of using evaluation methods and tools supporting the decision-making process for maintenance-related issues, in the context of manual toll collection systems.
Delivering Payment Services through Manual Toll Collection System
2012-01-01
9 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
quality of customer service in toll collection system , methods and tools for maintenance decision support , toll collection system Computer Science , Information Systems Applications (incl. Internet) , Simulation and Modeling , Artificial Intelligence (incl. Robotics) , Computers and Society , Computer Appl. in Administrative Data Processing , System Performance and Evaluation
Delivering Payment Services through Manual Toll Collection System
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