Abstract Monitoring of services is becoming more and more common to ensure the quality of applications and to provide the required level of service. Nowadays, the technology needed for supporting monitoring and, as a consequence, also monitoring data are widely available. On the other hand, new challenges and research issues arise concerning the design of the monitoring infrastructure, to provide the relevant information both to users and service providers, and their use, and in particular the analysis of monitored data. This paper discusses the main aspects of monitoring, and the use of monitoring data, focusing on event identification and the evaluation of the actions and resources needed to maintain the required level of quality of service. Research challenges related to modeling and using monitoring data are discussed.


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