The quality of a product is as perceived by the user and includes the net effect of the quality of the original product and of available product support. Engineering objectives should include improvement of support capabilities, regardless of the exquisiteness of the design.
Training - No Panacea
Sae Technical Papers
29th Annual Earthmoving Industry Conference ; 1978
1978-02-01
Aufsatz (Konferenz)
Englisch
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