The purpose of the study was to survey and determine the 'time of correction' for car defects for those car-owners who received certified defect notification letters from manufacturers and took their vehicles to a dealer/repair shop for corrective action, and could report that their defective vehicles had been corrected. The time for corrective action would be from receipt of notification to actual defect correction. A further purpose was to assess the satisfaction of those who received these notices and the manner in which the defect recall campaign was handled, and to determine to what degree the owners of potentially defective vehicles were receiving notification letters. (Author)
Executive Summary. Automobile Defect Recall Campaigns
1970
14 pages
Report
Keine Angabe
Englisch