The Product Service System (PSS) is a new business concept that aims to integrate all phases of the life cycle of complex engineering products from acquisition through sustainment to disposal. However, the PSS design has imposed significant risks to the manufacturer not only in the manufacture of the product itself, but also in the provision of support services over long periods of time at a pre-determined price. It is imperative that servitization transformations are linked to people’s expectations and the acknowledgement that no two service experiences or pathways to service are the same. Research of High Reliability Organizations (HROs) has shown that HROs have the required characteristics that can be applied to PSS design to overcome these issues. This paper explores correlations between HRO causal factors and PSS requisite capabilities along with service business model to define a new high reliability service dominant product service system.


    Zugriff

    Zugriff prüfen

    Verfügbarkeit in meiner Bibliothek prüfen

    Bestellung bei Subito €


    Exportieren, teilen und zitieren



    Titel :

    Transformation pathway to high reliability support service system


    Weitere Titelangaben:

    Transformation to high reliability support services



    Erschienen in:

    Erscheinungsdatum :

    2015-01-01


    Format / Umfang :

    22 pages




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch




    Motorcycle trunk support with high reliability

    YANG SHIHUA | Europäisches Patentamt | 2021

    Freier Zugriff

    SERVICE SUPPORT APPARATUS, SYSTEM, AND SERVICE SUPPORT METHOD

    KUBO CHIKAGE / NISHIMURA KAZUYA / MINOURA WATARU et al. | Europäisches Patentamt | 2023

    Freier Zugriff


    Elevator Service Support System

    KIM HYUNG WOOK | Europäisches Patentamt | 2017

    Freier Zugriff

    SERVICE SUPPORT DEVICE, SERVICE SUPPORT METHOD, AND SERVICE SUPPORT PROGRAM

    FUJIWARA YASUHISA | Europäisches Patentamt | 2019

    Freier Zugriff