The embodiment of the invention discloses a fault information sending method and device, and a vehicle fault processing method and device. The vehicle fault processing method comprises the steps of responding to received fault information sent by a target vehicle terminal, and matching the fault information with a preset fault mode library; if matching succeeds, generating fault processing promptinformation based on a fault mode matched with the fault information; sending the fault processing prompt information to the target vehicle terminal; determining a target maintenance point based on fault processing request information in response to the received fault processing request information sent by the target vehicle terminal and generated by a driver carrying out fault processing requestoperation; and sending maintenance reservation information and fault related information to a first target terminal associated with the target maintenance point. In the embodiment of the invention, real-time detection of a fault of a target vehicle at a background is realized, the fault is processed, and fault processing efficiency is improved.
本公开实施例公开了一种故障信息发送方法和装置、车辆故障处理方法和装置,其中,该车辆故障处理方法包括:响应于接收到目标车辆终端发送的故障信息,将故障信息与预设的故障模式库进行匹配;如果匹配成功,基于与故障信息匹配的故障模式,生成故障处理提示信息;将故障处理提示信息发送至目标车辆终端;响应于接收到目标车辆终端发送的、驾驶员进行故障处理请求操作生成的故障处理请求信息,基于故障处理请求信息,确定目标维修点;向与目标维修点关联的第一目标终端发送维修预约信息和故障相关信息。本公开实施例实现了在后台实时地检测目标车辆的故障并对故障进行处理,提高了故障处理的效率。
Fault information sending method and device, and vehicle fault processing method and device
故障信息发送方法和装置、车辆故障处理方法和装置
2020-04-24
Patent
Elektronische Ressource
Chinesisch
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