Abstract This paper proposes and tests a conceptual model that investigates job embeddedness (JE) as a mediator of the effects of high-performance work practices (HPWPs), as manifested by selective staffing, job security, training, empowerment, rewards, teamwork, and career opportunities, on creative performance (CP) and extra-role customer service (ERCS). Data obtained from flight attendants with a time lag of two weeks in Iran were used to test the aforementioned relationships through structural equation modeling. The results suggest that JE functions as a full mediator of the joint effects of HPWPs on performance outcomes. Specifically, HPWPs jointly enhance JE. JE in turn leads to elevated levels of CP and ERCS. Implications of the results are discussed and future research directions are offered.
Highlights High-performance work practices (HPWPs) boost flight attendants' job embeddedness. Job embeddedness triggers creative performance and extra-role customer service. Job embeddedness fully mediates the effects of HPWPs on the aforementioned outcomes.
The effects of high-performance work practices and job embeddedness on flight attendants' performance outcomes
Journal of Air Transport Management ; 37 ; 27-35
2014-01-01
9 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
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