Abstract The adoption of performance indicators at the different stages of the supply chain allows identifying activities that can substantially improve their performance through the correct design of a strategy. This present work proposes the use of an evaluation model for freight transportation companies adapted to measure the performance of a company located in Mexico State. The selection of the metrics model is made after comparing information generated by the company and an extensive review of the state-of-the-art related to the sector of freight transportation services. Based on the SCOR model, some metrics and indicators were selected and applied to determine the current companies’ logistic processes performance. The results obtained indicate that the shortcomings of small companies in this sector can be identified through specific metrics using indicators easy to understand and collect but still relevant for controlling and monitoring the improvement of the logistic processes performance. This paper includes some suggestions to improve the desired state for the case study company analyzed.
Performance evaluation of a road freight transportation company through SCOR metrics
2021-07-02
9 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
Freight , Transportation , SCOR , Logistics , Metrics , Indicators
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