Abstract The outsourcing of aeronautical maintenance has been criticized for the quality of services offered. According to the literature, airlines have contracted repair stations to perform maintenance activities on their aircraft or parts when attempting to optimize resources (time, facilities, personnel, money). The attempt to reduce costs in maintenance activities and regulatory deficiencies can lead to maintenance management practices that could threaten equipment airworthiness. Therefore, the aim of this research was to evaluate whether outsourced aeronautical maintenance is aligned to common industrial maintenance management practices. To achieve this goal, qualitative exploratory research was conducted on Brazilian repair stations. For data collection, a questionnaire was developed based on seven factors related to aircraft maintenance. The data revealed that a mismatch exists between the best maintenance management practices and expected repair station performance.
Highlights This study investigates the quality of maintenance in repair stations in Brazil. It generated a scale with seven factors that affect aeronautical maintenance outcomes. The results demonstrate deficiencies for Brazilian repair stations for all factors. Deficiencies can affect the costs and quality of maintenance operations as well as the continued airworthiness. There is a mismatch between the best maintenance management practices and expected repair station performance in Brazil.
A qualitative study of outsourced aeronautical maintenance: The case of Brazilian organizations
Journal of Air Transport Management ; 55 ; 176-184
2016-04-28
9 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
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