Abstract The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents’ expectations. It also finds that the service needs of the younger and older elderly passengers differ.

    Highlights ► The study explores service needs of the elderly air passengers. ► Service attributes needing improvement are identified. ► Differences in service needs exist among age segments of the elderly.


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    Titel :

    Service needs of elderly air passengers


    Beteiligte:
    Chang, Yu-Chun (Autor:in) / Chen, Ching-Fu (Autor:in)

    Erschienen in:

    Erscheinungsdatum :

    2011-01-01


    Format / Umfang :

    4 pages




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Elektronische Ressource


    Sprache :

    Englisch




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