Abstract The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents’ expectations. It also finds that the service needs of the younger and older elderly passengers differ.
Highlights ► The study explores service needs of the elderly air passengers. ► Service attributes needing improvement are identified. ► Differences in service needs exist among age segments of the elderly.
Service needs of elderly air passengers
Journal of Air Transport Management ; 18 , 1 ; 26-29
2011-01-01
4 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
Service needs of elderly air passengers
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