In article the method of improvement of automobile service quality within the limits of a dealer-service network limits, by building of information-logistical system and feedback mechanism adjustment is considered. As operating influence application of the discounts` system calculated on the basis of forward orderings on spare parts arriving from the service centers is offered.
Concept of the dealer-service network management on the system approach basis
2011
Aufsatz (Zeitschrift)
Elektronische Ressource
Unbekannt
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