Skylink, the Dallas/Fort Worth International Airport's second-generation APM system, opened for passenger service on May 21, 2005. The all-new elevated system replaced the aging Airtrans APM system that had been in service since 1973. Skylink transports passengers to any of five terminal facilities on the secure side only. While the Skylink APM system is maturing well, proactive monitoring and oversight provide ways to improve other aspects of Skylink's overall passenger service. Following the completed start-up period, continuous system operations have offered opportunities to implement some changes to Skylink stations. A few additions and improvements have been accomplished that enhance the ease of use and the overall Skylink passenger experience. Fine-tuning station messaging, signage, and graphics; improving terminal maps and wayfinding; making optional safety upgrades; and modifying platform entry points, exit points, and doorways have enhanced the Skylink experience for D/FW Skylink passengers. The D/FW Skylink station improvement activities discussed in this paper demonstrate best practices and insights that could be useful for future APM industry station projects.
DFW Skylink: Enhancements to Station Quality
13th International Conference on Automated People Movers and Transit Systems ; 2011 ; Paris, France
2011-11-30
Aufsatz (Konferenz)
Elektronische Ressource
Englisch
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